Frequently Asked Questions (FAQ)

How long does it take to process my order?

All in-stock orders are processed within 3 business days of purchase.

How long do pre-orders take?

Pre-order items typically require 4–6 weeks for production and fulfillment before they are shipped.

What shipping options do you offer?

We offer:

Standard Shipping (3–7 business days after shipment)
Priority Shipping (1–3 business days after shipment)

How can I track my order?

Once your order has shipped, you will receive a tracking number via email.

Do you ship on weekends or holidays?

No. Orders placed on weekends or holidays will begin processing on the next business day.

What if I entered the wrong shipping address?

Please double-check your shipping information before placing your order. Big Boss Wear is not responsible for packages delivered to an incorrect address provided by the customer.

What if my package is delayed?

Shipping times are estimates. Big Boss Wear is not responsible for delays caused by shipping carriers, weather conditions, holidays, or other circumstances beyond our control.

What if my package is lost or stolen?

Big Boss Wear is not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the shipping carrier.

Do you accept returns or exchanges?

All sales are final unless an item arrives damaged or defective.

What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the issue. We will review your claim and work to provide a replacement or appropriate resolution.